Community by MyQ App 

Heritage Hills Metro District

📱 COMMUNITY BY MyQ ACCESS INFORMATION

The Community by MyQ app provides Heritage Hills residents with an additional option for community gate access, along with the convenience and control of providing access to guests, visitors, service providers, deliveries, and other authorized individuals.

🏡 RESIDENT ACCESS

Community by MyQ access is available to verified residents of the Heritage Hills Metropolitan District.

Each individual requesting access must have their own individual email address, individual cell phone number, and mobile device. One access link may only be activated and used on one device and cannot be shared or transferred between household members or devices.

Residents needing an access link may contact District Management at chasity@frommco.us. When requesting access, please provide:

  • Your first and last name
  • Your Heritage Hills residential address
  • Your individual email address
  • Your individual cell phone number

Resident information will be verified before an access link is provided.

REALTOR ACCESS

Realtors Residing Within Heritage Hills

Realtors who reside within the Heritage Hills Metropolitan District may request an individual access link to the Community by MyQ app by contacting District Management at chasity@frommco.us. Resident information will be verified prior to an access link being provided.

Realtors With a Home Listed for Sale Within Heritage Hills

Realtors representing a property currently listed for sale within Heritage Hills may contact District Management at chasity@frommco.us to request temporary Community by MyQ access.

Please provide the property address and Realtor contact information. Once the property and active listing have been verified, a temporary access link may be provided for the approved period while the home is listed for sale.

🔑 Weekend Open House Access

An Open House Gate Code is available each Saturday and Sunday for open house events within Heritage Hills.

The applicable code is displayed at the visitor kiosk and is available for open house access between 10:00 a.m. and 3:00 p.m. The security code is routinely changed to maintain controlled community access.

Need access outside of the standard 10:00 a.m.–3:00 p.m. open house hours? Please contact District Management at chasity@frommco.us in advance to coordinate access.

 

COMMON MyQ QUESTIONS & QUICK ANSWERS

🚚 1. How Do I Provide Gate Access for an Oversized Vehicle Using the Community by MyQ App?

Oversized vehicles that cannot safely enter through the visitor kiosk lane must be directed to the Resident Lane.

When an oversized vehicle is expected:

  1. Direct the driver to enter through the Resident Lane from the Lincoln Avenue entrance, not the visitor kiosk lane.
  2. The driver must pull completely forward to the designated sign located on the right-hand side of the Resident Lane, immediately before the barrier arm.
  3. The vehicle must come to a complete stop at the sign. A vehicle sensor pad is installed in this area and must detect the vehicle before the barrier arm can be opened.
  4. Once the vehicle is completely stopped and positioned on the sensor pad, the resident may open the Community by MyQ app and select the applicable Resident Lane button.
  5. Once the barrier arm opens, the driver may safely proceed into the community.

⚠️ Important: The oversized vehicle must be properly positioned on the sensor pad before the resident attempts to open the barrier arm through the MyQ app. If the sensor does not detect the vehicle, the barrier arm will not open.

💡 Helpful Tip: Before a delivery or service vehicle arrives, let the driver know that they will need to use the Resident Lane and stop at the designated sign.

📱 2. I Was Logged Out of My Account and the App Says to Contact My Access Manager. What Should I Do?

If you previously had working Heritage Hills access through Community by MyQ but are suddenly logged out or no longer see your access, please do not immediately request a new access link. Occasionally, temporary software or connectivity issues can occur.

Try these troubleshooting steps:

  1. Wait approximately five minutes. In many cases, access will restore itself after a short period.
  2. Power your phone completely off and restart it. Once restarted, reopen the Community by MyQ app and check your access.
  3. If the issue continues, uninstall the Community by MyQ app completely from your phone and reinstall it. Log back into your existing account and check for your Heritage Hills access.
  4. If your access still does not return, contact District Management at chasity@frommco.us for assistance or, if necessary, a new access link.

💡 Please be patient if this occurs. Temporary software issues can happen, and there is a good chance your access will return after allowing the app a few minutes to reconnect or after restarting your device.

🏊🏼‍♀️ 3. Can I Use Community by MyQ to Access the Pools, Tennis Courts, and Clubhouse?

Yes! Community by MyQ may also be used to access designated Heritage Hills community facilities.

During the pool season, residents with active permissions may use the applicable buttons within the MyQ app to open the pool gates and tennis court gates.

Clubhouse Access: Clubhouse access is provided separately when a clubhouse reservation is made. Once a reservation is confirmed, the appropriate clubhouse access permission will be added to the resident's MyQ account for the approved reservation period.

💡 Important: Facility access is based on the applicable season, reservation, and authorized access period. If a facility button does not appear within your app, access may not currently be active for that facility.

4. How Do Realtors Get Gate Access When a Home Is for Sale in Heritage Hills?

Realtors representing a home currently listed for sale within Heritage Hills may contact District Management at chasity@frommco.us to request temporary Community by MyQ access.

Once the property and listing information have been verified, an access link may be provided for the approved period while the home is actively listed for sale.

🔑 Weekend Open House Access: An Open House Gate Code is available each Saturday and Sunday between 10:00 a.m. and 3:00 p.m. The applicable code is displayed at the visitor kiosk and is routinely changed for security.

If access is needed outside of the standard open house hours, please contact District Management at chasity@frommco.us in advance to coordinate access.

5. Can I Share My Community by MyQ Access With My Spouse or Use the Same Access Link on Multiple Devices?

No. Each Community by MyQ access link is assigned to one individual user and one device.

Each individual requesting access must have their own:

  •  Unique email address
  •  Individual cell phone number
  •  Individual mobile device

Access links cannot be shared between household members or transferred back and forth between devices, such as between a cell phone and tablet.

If a spouse or another authorized household member would like access, that individual must request their own access link using their unique email address and cell phone number.

💡 Changing phones? If you are moving your MyQ access to a new device and experience difficulty reconnecting, please contact District Management at chasity@frommco.us for assistance.

6. How Are Guest Passes Sent to My Guests?

Guest passes created through the Community by MyQ app may be sent directly to your guest by either text message or email.

When creating the guest pass, select your preferred delivery method and send the pass directly to your guest.

💡 Helpful Tip: Before sending a pass, verify the guest's cell phone number or email address, as well as the date and access times, to make sure the information is correct.

7. What Are the Different Types of Guest Passes?

Community by MyQ provides three types of guest passes, depending on the type and duration of access needed:

📦 Delivery Pass:
A quick, one-time-use pass that remains available for up to 10 days. Once the pass is used for entry, it is automatically deactivated.

⏰ Temporary Pass:
Provides access for a specific temporary period of time selected by the resident. This option works well for guests or visitors who need access during a defined date or time period.

🔄 Recurring Pass:
Designed for individuals who need regular or recurring access to the community. Examples may include house cleaners, house sitters, dog walkers, landscapers, caregivers, and other recurring service providers, but are not limited to these examples.

💡 Helpful Tip: Select the pass that best matches the type of access needed: Delivery for one-time access, Temporary for a defined period, or Recurring for ongoing access.

Need Additional Help?

For additional assistance navigating Community by MyQ, residents may view the Community by MyQ Training Video for a walkthrough of the app and its key features.

▶️ Community by MyQ Training Video:
https://youtu.be/5xXp3PmKjtM?si=lfReEJNG45VoyFlW

Monthly Community by MyQ Webinar:

To provide additional support, the District management hosts an interactive Community by MyQ Webinar on the FIRST Wednesday of each month at 2:00 p.m.

This webinar gives residents an opportunity to ask questions, relay any issues they may be experiencing, troubleshoot and problem-solve, and receive additional guidance on using the Community by MyQ app. It is also a great resource for residents who are new to the app and would like help becoming familiar with its features and functionality.

The Zoom link to join the monthly webinar is available on the District website. No registration is required—simply use the posted Zoom link to join us.

We encourage residents to take advantage of this resource and bring any questions or issues they may be experiencing.

For additional access assistance, please contact District Management at chasity@frommco.us.